Author: Desa Bowman

Remote Access Troubleshooting Reference Guide

If you are ever working away from your local office use this handy guide for common solutions to issues that may arise.

You can always access email on the web at:

Helpdesk support is available 24 hours by email,, or phone, +1 (212) 597-4798 or +44 (20) 3855-0933.

Issues will be routed to the correct support team and escalated as needed.

Mailing Lists

There are several mailing lists available to you for contacting groups within the company.  Below is a diagram explaining how our major distribution groups function.  “Employee” groups do not include consultants, temps and interns, and are primarily for region specific HR Communications (i.e. Benefits).  Additional international groups are under review.

Iconix “All” Groups are primarily broken down by site locations and divisions and are best used to communicate with an office.

Iconix All – Employees Global does not include any consultants, temps, or interns

Groups highlighted with an * requires elevated permission from IT

General Data Protection Regulation Training

As some of you are aware, the EU General Data Protection Regulation (“GDPR”) comes into force on May 25, 2018, updating the obligations imposed on entities in relation to the collection, use and storage of the personal data of EU residents. Whilst this is not a complete detraction from the current position, the requirements in almost every aspect will be more robust and the penalties for non-compliance will increase forty-fold to €20m or 4% of worldwide group turnover and so as a business we need to ensure we are compliant.

This is a piece of EU legislation but is wide-reaching as the GDPR relates to the personal data of EEA (EU plus Iceland, Liechtenstein and Norway) data subjects and as such is relevant to every person in our business who deals with any such data, not just those of us based in the EU. Accordingly, all members of staff dealing with such personal data (personal data in this context refers to any information relating to a person that could be used to identify them and so is broad enough to include email addresses, online identifiers and IP address as well as traditional information such as name, address, age, occupation etc. and so means that the GDPR is most likely to apply to those working in the HR, Finance and Marketing business areas) are required to undertake the GDPR training.

This training outlines what the GDPR is, how it affects you personally (if you are based in the EEA) and in your professional role and the things we should all be doing as a business and individually to be compliant. If you have any questions please contact or

Corporate File Share Locations

List of file shares available at each of our office locations –

File Shares – US

File Shares – Manchester

File Shares – London


Types of file shares you have access to

Department/Group file shares – Each department or group is assigned a file share that is shared among all team members

Personal drives (U: drive on PCs) – Each employee is also assigned a personal file share to store their working files


Storage Guidelines

  • Only Iconix related data and files should be stored on the file shares.  Iconix IT assumes no responsibility for the loss, protection or privacy of your personal data
  • In accordance with Iconix IT policy, all files and assets related to business operations should be stored on file shares.  This includes financial reports, data analysis, contracts, and marketing presentations.
  • File shares are secured from unauthorized access and corruption, regularly backed up, and IT can recover them if they are accidentally removed or corrupted.  Saving them on your desktop is not
  • Storage for file shares is limited and expensive.  We encourage periodic review and clean-up of files
  • Any files not accessed or used for three years or more will be automatically archived


We made non-confidential file shares accessible on FileCloud.

With FileCloud, you can

  • Access the file shares online from anywhere you need to, including mobile devices and tablets
  • Selectively share files with anyone using their email address

For a full list of features and information on FileCloud, please visit this page

Lobby Kiosk Deployed

We have installed kiosks in the lobbies on the 3rd and 4th floors which will be in use as of Monday, September 25th.   These kiosks will be used by visitors to gain entry to the Iconix offices when no one is seated at the receptionist’s desk at the 3rd floor entrance.

This is how it will work:

  • A sign has been posted on the door instructing visitors to use the kiosk
  • Instructions
    • Visitors will search for the name of their host using the touch screen
    • Once found, they’ll “tap” the name of their host, and enter their own name
    • At that time Employees can expect:
      1. A call will be placed to your desk phone from the (234) area code with the visitor’s name.  A message will be left in the case of no answer.
      2. A message will be sent to your Iconix email from “MyGreetly” with the visitor’s information
      3. A message on the kiosk will instruct the visitor that their party has been notified and to wait
      4. You or a designee will greet the guest at the lobby entrance

Please be mindful if you are expecting a visitor or delivery.  Call Forwarding to your cell phone when you step away from your desk will keep you in touch.

The 3rd floor doors will be locked at all times starting, please remember to carry your security card with you to gain entry.  To exit you will need to use the button on the left of the door. 

If you do not have an access card – email

Skype for Business Training Sessions


Skype for Business is the authorized and supported application for messaging, meetings, and screen sharing from Office 365 which is installed on all Iconix devices.

Oscar Martinez will be hosting Skype for Business Tutorials in Showroom 4C on June 15th and Showroom 4AV on June 20th.  He will demonstrate screen sharing, meeting scheduling and conference call collaboration.

RSVP to: