Global Helpdesk Contact


UK Phone: + 44 (20) 3855-0933

US Phone: + 1 (212) 597-4798

For urgent issues, please call, rather than email

  • When calling, be prepared to give your name, call back number, email address and location
  • When emailing an issue, include a brief description of the issues and screenshot when possible, including:
    • Call-back number and preferred callback window (at least 1 hour)
    • Which application or computer you are having problems with
    • What, if any, troubleshooting steps you have tried
  • Always reply to the email with the ticket number
  • Save your work daily before leaving the office
  • Restart the computer before leaving for the weekend

Remote Access Troubleshooting Reference Guide

Handy guide with quick tips for common issues connecting when working away from your local office